Emotional Intelligence (EQ) is a way of understanding how the emotions of ourselves and others can impact behaviour. Being aware of how to regulate our emotions and manage our motivations are two of the five areas we cover off in this video in order to raise our levels of Emotional Intelligence.
Emotional Intelligence (EQ) is a way of understanding how the emotions of ourselves and others can impact behaviour. Being aware of how to regulate our emotions and manage our motivations are two of the five areas we cover off in this video in order to raise our levels of Emotional Intelligence.
This journey of 100 days will help you be more effective as a manager.
This video explains about the contact centre history, a brief history and some key components about contact centres.
This video takes you through a practical process to make better decisions, introduce you to some simple tools to help make better decisions and highlight common traps to avoid. Using best practice decision making will help you defend decisions you make effectively and give you more confidence in making decisions.
This pathway provides insights into using Te Reo Māori in the workplace. It includes some background to Te Reo Māori, pronunciation, greetings and farewells and how you can use these in the workplace. It also includes your pepeha including introducing yourself, meanings of common Māori words, place names, Māori customs and protocols including Tangihanga (funerals) and Maraes and Matariki.
This pathway is ideal for people who are working from home either full time or parttime. It will help you ensure you have the best set up and that you are able tobe most effective.
